My account is on credit hold

What happens when my account is on credit hold?

Our standard payment terms for all SEEK invoices are 14 days from the date of issue.

If your account has been placed on credit hold due to an overdue invoice, your account will be suspended, and all live ads will be deactivated on the SEEK site.

Once payment is received, your account will be re-activated, and any suspended ads will be re-instated. Any days missed while the ad was deactivated will be added back to your advertisement lifecycle. Click here for detailed instructions on how to pay your invoice.

My account is on hold, but I’ve paid my invoice. How long until it’s reactivated?

Your account will be reactivated once payment has been received. Depending on your payment method, it can take up to two business days.

Here's the breakdown of expected wait times.

If you've made your payment by:

• credit card online - please refresh your browser and your account will be reactivated immediately
• credit card via the pay by phone system - your account will be reactivated within two business days.
• EFT - your account will be reactivated the next business day after the payment clears.

Please note, any payment received from an international bank account may take longer to clear and may delay the reactivation of your account.

Need to pay an invoice?

In Australia:

• Pay by phone: [phone] (select option 2, then option 1)
• Pay via your SEEK Account: Payable invoices

In New Zealand:

• Pay by phone: [phone] (select option 2, then option 1)
• Pay via your SEEK Account: Payable invoices

International:

• Pay by phone:  [phone] (Pay by phone option 1)