If you have trouble accessing SEEK, the problem may be caused by the browser caching an older version of the page.
Here are you few things you can try to fix the problem:
- reload the page by pressing Ctrl-F5 on Windows (or Command+R on a Mac)
- allow the page to load fully before clicking any buttons
- clear your browsing history using these instructions
- close all browser windows, then re-open your browser and return to SEEK
- try using another device to see if the same issue occurs.
Still having issues?
If the above steps haven't fixed the issue, please send us the following information to assist in troubleshooting the problem:
- what were you trying to access on SEEK?
- the steps you've taken so far, including screenshots* of each step and add them to your email to us
- the browser/s you use
- the anti-virus software you use
- the operating system? (e.g. Windows 10, macOS10.15)
- if you tried using another device, did you have the same issue?
If you're not sure of the answers, this website can help find your operating system and browser information for you - www.supportdetails.com.
Once you have this information, please email it to us at firstname.lastname@example.org
*To take a screenshot of the current window press the Print Screen button – it’s located above the delete key on most Windows keyboards (or Command-Shift-3 on a Mac). Then press Ctrl-V to paste it into the email.